Returns & Exchanges

At Revopoint, we stand by the quality of our 3D scanning technology and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your device is defective or doesn't meet your professional needs, we provide a streamlined process for repairs, replacements, or full refunds.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and a detailed reason for the return to receive your Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the 3D scanner and all original accessories, cables, and calibration charts into the original manufacturer's packaging to prevent damage during transit.

• 3.
  Ship to Revopoint

  Affix the provided shipping label or use a traceable carrier to send the package to our designated service center, ensuring you retain the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition and serial number, we will process your refund or dispatch a replacement unit within 5 to 7 business days.